Worker portal¶
Self-registration and worker portal¶
With Sinch you do not have to manually sign up employees into the application and hand-pick suitable staff members for each job. We have features that allow your staff members to search and register for jobs by themselves, while a sophisticated system of requirements ensures that only the staff members with the required skills and experience can sign up for the job.
This will save your company time and allow it to build a large workforce without the additional cost of coordination. At the same time you retain full control over the staffing. Manual scheduling and rescheduling of employees is always an option, if needed.
Staff members can register into the app by themselves by completing a basic information form on the login page. Their newly created account must be activated by an activation link they receive in an automatically generated email. Then they can sign in to their own worker portal account.
Note
As an administrator, you are fully in charge of what your staff members see in the worker portal and what they are allowed to do by themselves. They may or may not have the ability of self-registration into the app, self-registration for jobs, self-requested payouts and more. It’s completely up to you to decide which way to go.
After signing in, they come to the main page of their account where guided tutorials on how to use Sinch are already waiting for them. They can also fill in their profile with the details and information you require (see Worker profile). This is what your staff members see:
Worker portal
Jobs¶
Above all, the worker portal is where staff members find available work that is offered by your company, and where they can apply if they meet the requirements. You have the option to allow them to self-register for jobs without the need of your company coordinator to find, address and enroll a particular person for the job. This saves your coordinators’ valuable time while you still have full control over the occupation of the jobs. You can, of course, always manually sign up or sign off any staff members yourself if necessary.
Appointments¶
Through their portals, staff members can sign up for an appointment you created. Appointments are any events or happenings that are not jobs or shifts, e.g. payouts, staff training, team building, etc. Creating an appointment, rather than a job, is helpful when you want to organize events that the staff members do not get paid for and your customers are not invoiced for. This still enables you to keep track of attendance, specify other important information or be able to send group messages to the attendees.
News¶
A history of all of the news the staff member received through the application from your administrators (see News).
Calendar¶
The calendar helps your staff members to keep track of their jobs, appointments and other events. The jobs and appointments that they have signed up for are synchronized from the app. They can mark other individual or repeated calendar events based on their availability. They can either set their unavailability or job demand. In times of unavailability, they will not receive notifications and will not be assigned to any jobs manually. In times of job demand, the administrators will see they are interested in work and can send them more job offers.
Tip
The Sinch calendar can be exported and synchronized with the staff members’ personal calendars such as Google Calendar or iCal.
History¶
An overview of all of the shifts the staff member attended, with details about the work, salary, received rating etc.
Payouts¶
History of requested and paid out wages, wallet balance, and valid contract information.
Wallet¶
The electronic wallet system allows you and your staff members to have a constant overview of a current account balance. After the job is finished and closed by administrators, the corresponding salary is added to the wallet. It shows how much money was earned and paid out. The wallet system also has an optional feature by which you can allow staff member the ability to request their payments by themselves (see Payments by users’ request).
CMS: Other optional pages¶
You can customize pages in the Sinch worker portal according to your needs through Settings → CMS option. There you can create new items in the main menu and new pages. Whether you need to publish a new document about your company’s rules, communicate your company’s benefits or share worker manuals, this is the way to do it.
Worker profile¶
The staff members fill in information about themselves into their profiles according to your company needs. They see information about their wallet balance, personal and profile attributes, rating, and badges (see Personal attributes and Profile attributes).
In Sinch, you can even specify very sophisticated job requirements based on attributes, rating, and badges to ensure that only staff members with the right skills and experience can apply for the job. All of this information is taken from the staff member profile, so the more information the staff members provide about themselves, the better chance they have to be eligible for jobs.
Communication¶
Sinch has many features to enable communication with your staff member as quickly and smoothly as possible. You can choose from various channels to contact your staff members, including snippets and news that appear in the worker portal (for other possibilities like emails and text messages see Communication).
Snippets¶
Snippets are boxes with brief, editable texts that appear on different pages in worker portals. You can use them to communicate customized messages to all your staff members directly in their worker portals. Here are some common examples:
Staff member dashboard snippet examples:
"Please read the Help and Rules section carefully before signing up for work."
"Please fill in your profile attributes in order to be able to sign up for work."
Staff member signed up for job snippet examples:
"You are now successfully signed up for job J123, remember to read the detailed job description below."
"You are now successfully signed up for job J123, the limit for self-sign off is 24 hours before the job starts."
Snippet example
News¶
You as an administrator can create a news article that will appear for staff members when they log in to their profiles as long as you keep it with an active status. You have the option to tick force read for articles that require your staff members’ acknowledgment or agreement, such as policy changes.