Roles

There are three roles in the Sinch application:

Staff member

A staff member is someone that works for your company or organization. Staff members are the main personnel that perform the tasks during a shift (in contrast to standbys, who are available just in case there is not enough staff members), and have no responsibilities for shift management and administration (in contrast to a lead worker, who is responsible for checking the attendance, closing the shift etc.)

Lead worker

A lead worker is a person in charge of the team at the place of a job. e.g. crew chief, crew boss, senior hostess, etc. They are often in charge of the team's attendance and control the working arrangements. Your staff members usually have to meet certain requirements or criteria to become lead workers (they have to be more experienced or go through specific training for example).

Example

You own a company that provides security guards for concerts and festivals. At each event, you want one of your experienced staff members to be responsible for taking the attendance, distributing on-site locations and equipment to the others, and reporting to you after the job. This is your lead worker called "security leader".

Note

Lead workers do not have to have the same full formal supervisory authority for staff assigned to projects as the supervisors or coordinators do.

Standby

Having a standby staff member is helpful for unexpected situations when some of the regular staff members do not show up for their job or get injured, for example. Backup staff members usually get a fee for going to the job location and being ready to work in case they are needed. If all the regular staff members show up, backup staff members can go home. If there is a problem and they are needed to do the actual work, they get paid as a regular staff member.

Tip

When creating jobs and shifts you can specify the requirements for each role. Only staff members who match these requirements are able to sign up for the shift. Required criteria can be for example a certain level of work experience (in the form of a rating), language skills, professional certifications and more. For more information see Requirements.